Terms of Service

1. Acceptance of these terms

By accessing or using ReservaHome (the "Service"), operated by AVAIA, LLC, you agree to these Terms of Service. If you do not agree, do not use the Service.

2. What ReservaHome is

ReservaHome is software that lets a vacation home owner run their own private booking channel. We provide the booking page, calendar, pricing, messaging, and reporting tools. We are not a marketplace, a travel agency, a broker, or a property manager.

We are not a party to any reservation. A stay is an agreement between the guest and the host. The host is responsible for the property, the stay, and their relationship with the guest.

3. Accounts

You must be at least 18 years old to create an account. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorized use.

Host accounts may require an application and approval before activation. We may decline or revoke access at our discretion.

4. Host responsibilities

If you use the Service as a host, you are responsible for:

• The accuracy of your listings, photos, pricing, availability, and house rules.
• Having the legal right to rent each property, and complying with all applicable laws, permits, registrations, zoning rules, association rules, and lease or mortgage terms.
• Setting, collecting, and remitting all applicable taxes on your stays.
• Honoring confirmed reservations and your own published refund policy.
• Your handling of guest information, including your own privacy obligations.
• Maintaining appropriate insurance for your properties and your business.

5. Reservations

A guest submits a reservation request with a payment method. The request is not confirmed until the host approves it. Until then, no charge is captured and the host may decline, including when the dates are no longer available.

Once a host approves a request, the reservation is confirmed, the payment method is charged, and the stay is governed by the host's terms, house rules, and refund policy as shown at the time of booking.

6. Payments, fees, and payouts

Payments are processed by Stripe. Each charge is made directly on the host's connected Stripe account, which means the host is the merchant of record for the stay and funds settle to the host's account, not ours. We never hold your money.

We charge the host a platform fee on each reservation, which is deducted from the transaction. We do not charge the guest a platform fee. Stripe's payment processing fees are the host's responsibility and are deducted by Stripe. Payout timing follows the host's own Stripe payout schedule.

Chargebacks, disputes, and refunds on a reservation are the host's responsibility as merchant of record.

7. Taxes

The host is solely responsible for determining, collecting, reporting, and remitting all taxes applicable to their stays, including lodging, occupancy, sales, and income taxes.

The Service can itemize tax lines a host configures and show them to guests, and any preset rates we offer are starting points to confirm, not authoritative rates. We are not a marketplace facilitator for your stays, we do not file or remit taxes on your behalf, and nothing in the Service is tax or legal advice.

8. Cancellations and refunds

The host's published refund policy governs each reservation. We process cancellations and refunds according to that policy and the reservation record. Payment processing fees are generally not returned on a refund.

9. Prohibited conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of these terms.
• List a property you do not have the legal right to rent.
• Misrepresent a property, its location, its price, or its availability.
• Attempt to gain unauthorized access to the Service, other accounts, or related systems.
• Scrape, crawl, or bulk-extract data from the Service without our written permission.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service to send spam or to harass any person.

10. Your content

You retain ownership of the content you upload, including listing text and photos. You grant us a non-exclusive, worldwide license to host, store, reproduce, and display that content solely to operate and improve the Service, including displaying it on your own booking channel.

You represent that you have the rights to the content you upload and that it does not infringe anyone else's rights.

11. Our intellectual property

The Service, including its software, design, and branding, is owned by AVAIA, LLC and protected by intellectual property laws. These terms grant you a limited, revocable, non-transferable right to use the Service, and nothing more.

12. Third-party services

The Service integrates with third parties including Stripe for payments, Google for hosting and maps, calendar feeds from other booking platforms, and any AI assistant a host chooses to connect. Your use of those services is governed by their own terms, and we are not responsible for them.

Calendar imports from other platforms depend on those platforms and refresh on their schedule. We do not guarantee that imported availability is complete or current, and we do not write your ReservaHome reservations back to those platforms.

13. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.

We do not verify listings, hosts, or guests beyond the checks described in our onboarding, and we make no warranty about any property or any stay.

14. Limitation of liability

To the maximum extent permitted by law, AVAIA, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or related to your use of the Service.

To the maximum extent permitted by law, our total liability for any claim arising out of or related to the Service will not exceed the total platform fees you paid us in the twelve months before the event giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless AVAIA, LLC and its officers, employees, and agents from any claim, demand, loss, or expense, including reasonable legal fees, arising out of your use of the Service, your properties or stays, your content, your taxes, or your violation of these terms or of any law.

16. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these terms, if required by law, or to protect the Service or its users. Confirmed reservations and payment obligations existing at the time of termination survive it.

17. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. Any disputes shall be resolved in the courts located in Miami-Dade County, Florida.

18. Changes to these terms

We may update these terms from time to time. We will post the updated terms on this page with a new effective date. Continued use of the Service after changes take effect constitutes acceptance of the revised terms.

19. General provisions

If any provision of these terms is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. These terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service.

20. Contact us

If you have questions about these terms, contact us at legal@reservahome.com.